Privacy Policy — «Matdhia» App

Last updated: July 2026

Matdhia (the "App", "we", or "us") respects the privacy of its users, whether service providers or clients. This policy explains what data we collect, how we use and protect it, and your rights. By using the App, you agree to the practices described in this policy.

1. Data We Collect

• Account information: name, email, phone number, and password when creating a provider or client account.
• Profile information: profile photo, description, offered services, and general location (city/region).
• Photos & media: images you choose to upload from your device (camera or gallery) for profile or service purposes.
• Camera & microphone: used during video/voice calls between provider and client. We do not record or store these calls.
• Usage data: booking history, chats, ratings, and reviews within the App.
• Payment information: payments are processed via secure third-party providers. We do not store your bank card details on our servers.
• Notification identifiers: a device token used to send push notifications via OneSignal.
• Technical data: device type, operating system, and network information for operation and security.

2. How We Use Your Data

• To create and manage your account and verify your identity.
• To connect clients with service providers and enable bookings, chats, and calls.
• To process payments and subscriptions.
• To send service-related notifications (booking confirmations, messages, updates).
• To improve app performance, user experience, and fix crashes.
• To ensure security and prevent fraud and abuse.

3. Sharing Data with Third Parties

We do not sell your personal data. We may share it only in these cases:

• With other providers/clients to the extent needed to complete a service (e.g. name and profile).
• With trusted service providers that help us operate (payment processing, notifications, hosting, video calls).
• When required by law or a competent authority.

4. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or alteration. Sensitive data is transmitted over encrypted connections.

5. Your Rights

• Access or update your personal data.
• Delete your account and data (you may request deletion via the email below).
• Withdraw your consent to data processing at any time.

6. Data Retention

We retain your data while your account is active or as needed to provide the service or meet legal obligations. When you delete your account, we delete your personal data within a reasonable period.

7. Children's Privacy

The App is not directed to children under 18, and we do not knowingly collect their data.

8. Changes to This Policy

We may update this policy from time to time and will post any changes on this page with an updated "Last updated" date.

9. Contact Us

For any privacy inquiry or to request deletion of your data, contact us at:
matdhia1@gmail.com